Digital worker
SLA Sentinel Zero missed deadlines.
The SLA Sentinel keeps every complaint and ticket measured against your service-level agreements. It watches deadlines in real time and escalates the cases at risk before they slip — so your team fixes problems ahead of the clock instead of apologizing after it.
01 — How it starts
From first call to on the payroll.
- 01
Tell us your SLAs — response and resolution targets, priority tiers, and who should be escalated to.
- 02
We build the SLA Sentinel in your private environment, tracking every case against its deadline.
- 03
It monitors cases continuously and escalates at-risk ones early, so deadlines stop slipping through the cracks.
02 — Capabilities
What it does, every day.
- Tracks every complaint and ticket against its SLA
- Escalates at-risk cases before the deadline, not after
- Prioritizes by severity and time remaining
- Gives service leads a live view of SLA health
- Runs in your private, isolated EU environment
Runs in your private, isolated EU environment
German data centers · GDPR by design
03 — Questions
Asked before hiring.
What counts as an at-risk case?
You define the thresholds — for example, a case that has used most of its resolution window without progress. The SLA Sentinel flags and escalates those before they breach.
Who gets the escalation?
Whoever your process says. You configure the escalation path by priority tier, and the Sentinel routes at-risk cases to the right person automatically.
Can it monitor multiple SLAs at once?
Yes. Different priority tiers and case types can each carry their own targets, and the Sentinel measures every case against the right one.
04 — Related workers
Others that pair well.
Complaint Triager
Sorts incoming complaints by severity, routes each to the right owner, and makes sure nothing slips through unanswered.
Shipment Tracker
Follows deliveries across carriers, chases exceptions, and keeps customers ahead of bad news.
Supplier Onboarder
Collects documents, validates compliance data, and walks every new supplier through your process.
Put the SLA Sentinel on your payroll.
First worker live within a week · EU-hosted · GDPR by design