Digital worker
Complaint Triager Nothing goes unanswered.
The Complaint Triager reads incoming complaints, sorts them by severity, and routes each one to the right owner — so the important cases surface first and nothing sits unanswered. It gives service teams a single, ordered queue instead of a flooded inbox.
01 — How it starts
From first call to on the payroll.
- 01
Tell us how complaints reach you and how you'd rank them — severity tiers, categories, and who owns what.
- 02
We build the Complaint Triager in your private environment, turning incoming complaints into a sorted, owned queue.
- 03
It triages each complaint by severity, routes it to the right owner, and tracks it until it's answered.
02 — Capabilities
What it does, every day.
- Sorts incoming complaints by severity
- Routes each complaint to the right owner
- Keeps an ordered queue so nothing gets buried
- Tracks every case until it's answered
- Runs in your private, isolated EU environment
Runs in your private, isolated EU environment
German data centers · GDPR by design
03 — Questions
Asked before hiring.
Is the Complaint Triager available today?
It's in development. Share how your service team handles complaints and we'll flag when it's ready — or have an engineer build it on the custom track.
How does it decide severity?
You define the severity tiers and categories that matter to your team, and the Complaint Triager sorts each incoming complaint against them.
How is it different from the SLA Sentinel?
The Complaint Triager sorts and routes complaints as they arrive; the SLA Sentinel watches those cases against your deadlines and escalates the ones at risk. They pair well together.
04 — Related workers
Others that pair well.
SLA Sentinel
Monitors complaints and tickets against your SLAs and escalates at-risk cases before deadlines slip.
Shipment Tracker
Follows deliveries across carriers, chases exceptions, and keeps customers ahead of bad news.
Supplier Onboarder
Collects documents, validates compliance data, and walks every new supplier through your process.
Put the Complaint Triager on your payroll.
First worker live within a week · EU-hosted · GDPR by design