Customer story
No surprised customers.
Coordinators tracked deliveries by hand across a dozen carrier portals. A Shipment Tracker now follows every load, chases exceptions, and keeps customers ahead of bad news.
Illustrative scenario based on typical engagements — real customer studies coming soon.
01 — The challenge
What was breaking.
Delivery status lived in a dozen carrier portals and a shared inbox. Coordinators spent their mornings copying tracking numbers between systems, and the first anyone heard of a delayed load was an angry customer call. Nobody had a single view of what was late, and SLAs slipped before they were noticed.
02 — The solution
What we put on the payroll.
A Shipment Tracker was pointed at the carrier feeds and the order book. It follows every delivery across carriers, chases exceptions automatically, and raises at-risk shipments before the deadline — while an SLA Sentinel watches the service commitments behind them. Both run in the operator's private, isolated EU environment, and every action is logged as it happens.
03 — The results
What changed.
No surprised customers
Delays flagged before the call comes in
Nothing slips
At-risk shipments raised, not discovered after
Hours, returned
Coordinators off portal-hopping duty
04 — Workers used
The workers behind it.
“The mornings we used to lose to copying tracking numbers between systems just came back.”
Point a worker at your broken process.
First worker live within a week · EU-hosted · GDPR by design